FoneSense, its where
Unified Communications
come together.
The need for Communications Service Providers (CSP’s) and Managed Service Providers (MSP’s) to access a white-label SaaS based Unified Communications (UC) solution for Australian small to medium businesses is clear.
FoneSense is locally founded, owned and operated by UC industry experts and has been established to deliver this need now and into the future.
Our channel-only Partner model includes a comprehensive and competitive marketplace suite of UC products and services.
We provide a team of industry, sales and product experts enabling our partners to generate sustainable & growing recurring revenue streams with market leading customer retention rates a key focus.
Why FoneSense?
FoneSense is a leading channel only Unified Communications service provider established to enable our partners to deliver streamlined, next-generation cloud-based communications that are optimised for small to medium businesses.
FoneSense is where Unified Communications comes together.
FoneSense provides Tier 1 Carrier Grade network access complete with geographic & logical redundancy. Our UC fabric is backed by leading global UC cloud vendors.
Our underlying infrastructure is world class. Leveraging Access4’s cutting-edge SASBOSS® platform, the FoneSense solution has been meticulously crafted to meet the specific needs of the FoneSense UCaaS partner community.
This collaboration underscores a shared commitment to innovation and excellence in the rapidly evolving communications space.
Our Access4 Partnership
This powerful partnership between FoneSense and Access4 also sees the delivery of an independent Operations Support System (OSS) and Business Support System (BSS) platform to align with the distinctive requirements of FoneSense partners.
Access4 is a global leader in cloud communication SaaS, providing partner-first, product-led solutions. Through its SASBOSS® platform and advanced engineering capabilities, Access4 supports partners worldwide with innovative, reliable, and scalable communication solutions.
Our FoneSense white label offering empowers our Partners to generate & retain recurring revenue at scale, with greater efficiency, profitability, and serviceability.
Our tailored solutions transform business communications whilst driving customer experience excellence. All of this powered by your dedicated Partner Manager
What FoneSense Provides
MakingSense
HOW WE TRAIN
First Impressions matter. We all receive new information differently.
Seamless on-boarding is crucial in driving business outcomes
It also defines the strength of a great Partnership.
The FoneSense vision is that Training drives Activation
An activation in knowledge, learning, product growth and revenue.
- In person training
- Remote sessions
- Live Provisioning classes
- Live Assurance training
- Live Integration modules
CommonSense
YOUR DIGITAL LIBRARY
FoneSense has a stated agenda of Simplicity. Our industry can be over complicated.
The importance of Speed from Sale to Onboarding to Billing drives Business Growth
Common Sense brings to life the ability to rapidly deploy solutions and empower users.
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We recognize the importance of clear and usable support.
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In a Digital world where people learn differently – self paced learning works
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Common Sense the home of Support Guides, Videos & Reference material
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Partner On-Boarding Sessions can be delivered virtually or face to face
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Our libraries are ever evolving and updated
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In an industry of over-complication it just makes Sense
Join the FoneSense Partner community
- Tailored on-Boarding
- Access to Pre & Post Sale Experts
- Dedicated Partner Growth Manager
- Local Support Team
- Events, Webinars, Forums & Networking Events
- Device as a Service
- “Making Sense” – Partner Resource Centre
- “Common Sense” – Partner Knowledge Base
- “Sixth Sense” – Rewards & Recognition Program
Frequently asked questions
Can I get free support?
Receive personalized sales support and guidance from your dedicated Partner Manager, who is committed to helping you navigate the sales process, maximize opportunities, and ensure your success at every step
Access expert technical support from your Australia based Support Desk, focused on helping you resolve issues, optimize performance, and provide solutions tailored to your specific needs
Do I own the customer?
Yes, with our white-label solution, you own the customer relationship. The service is branded under your name, allowing you to manage customer interactions, billing, and support while leveraging the underlying platform provided by us. This means you maintain full control over the customer experience, without having to build and manage the infrastructure yourself.
Do you have a billing platform?
Yes, we offer a fully integrated billing platform as part of our white-label solution. It allows you to manage customer billing, track usage, generate invoices, and customize pricing models—all under your own brand. This ensures a seamless billing experience for both you and your customers, while simplifying the administrative process. We also offer API for connection of your own billing platform, such as Autotask, Connectwise, Xero etc.
How fast can I get going?
Minutes. We Train You. We Support You. Go Live
What am I committed to?
The number of Users you need Month by Month
