Privacy is very important to us here at FoneSense. We always act to protect your information and we takes this responsibility seriously. FoneSense is very careful about how and when your personal information is collected, used and shared.
This Privacy statement tells you in general terms, what the FoneSense commitment is and why FoneSense needs to collect personal information.
Our statement also describes who we may share that information with (outside of FoneSense) and how you may access information that we keep.
This Privacy Policy and our approach to privacy adheres to the Australian Government’s Australian Privacy Principles contained within the Privacy Amendment (Enhancing Privacy Protection) Act 2012. You can obtain more information on Australia’s approach to privacy from the Australian Privacy Commissioner’s website.
Our Privacy Policy covers the following key areas:
What personal information do we collect?
- Server Logs
- Cookies & how they work
Our Privacy Commitment
We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.
FoneSense will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.
FoneSense will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you.
Different personal information is collected for different reasons. The personal information we collect is in most cases supplied directly by you when you give us your details or provide feedback to us.
Server Logs
When you view our website, the web server makes a record of your visit and logs the following information for statistical purposes:
- Your server address
- Date of your visit to the site
- Time of your visit to the site
- Pages you accessed
- Any documents downloaded
- The site that directed or referred you to us eg. Google
- Your browzer type he type of browser you used
- Our top-level domain name (eg. .com, .au)
Cookies
The FoneSense website will automatically send you a “cookie” as you visit
A cookie is a piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you.
This information does tell us that your computer has visited our site and what areas of the site have been browsed.
You can decline cookies by adjusting the ‘accept cookies’ setting in your browser, however this may affect the functionality of the website.
Why we collect information
We may collect information for a number of reasons including to:
- To deliver products and or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences.
- To improve our service
- To protect against fraud or theft
- To provide offers that are of interest or benefit to you.
How we collect this information?
The personal information we collect is in most cases directly supplied by you when you provide us your details, place an order and or provide feedback to us.
We collect information in a number of ways including:
- Any regisration processs were details are provided
- Where information is provided for the delivery of work
- Any related goods & services ordering process
Who we may share your information with
FoneSense has no intention of selling your personal information to other parties, unless consent has been sought from you first or if we have already told you about the disclosure.
Where necessary, FoneSense may be required to share your information with our vendor partners in order to complete your request, some of whom are located overseas
In all circumstances where your personal information is disclosed, FoneSense will ensure that these third parties undertake to protect your privacy.
How to access and update your stored information?
In order to gain access to the information we have stored about you please contact our marketing team by emailing enquiries@fonesense.com.au
FoneSense will provide the most up to date information stored in our systems.
FoneSense will action and respond to your email within 7 days of receipt.
How to complain about a breach of the Australian Privacy Principles?
Our management team will review the breach and discuss with you to determine a fair resolution within 14 days of receipt of your complaint.
Trusted Security
We will take all reasonable steps to store your personal information securely.
In particular, we want you to feel confident in dealing with us on the internet.
Other Sites
FoneSense is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.